FAQ

30-Day Return Policy: Your Satisfaction, Our Commitment

At Jagali, we value your trust and strive to provide you with top-notch products. However, we understand that sometimes things might not work out as planned. That's why we offer you a hassle-free 30-day return policy, giving you peace of mind in your shopping journey.

Our Promise to You: If, for any reason, you're not completely satisfied with your purchase, you have 30 days from the date of delivery to initiate a return.

Condition for Returns: To ensure a smooth return process, please note that we can only accept returns for products that meet the following criteria:

• The product must be in unused, pristine condition.
• It must be in its original packaging, with all accessories, instructions, and labels intact.
• The return request must be initiated within 30 days from the date of delivery.

Applicable small shipping fee will be assessed.

Items Not Eligible for Return:

• Personalized or customized items
• Items with visible signs of use or wear
• Products marked as "final sale" or "non-returnable"

Easy Steps to Initiate a Return:

1. Contact our customer support team (contact@jagali.us) to request a return authorization.
2. Carefully package the product, ensuring it's well-protected for transit.
3. Ship the item back to the provided return address.

Inspection and Refund Process: Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. If everything checks out, we'll process your refund using
your original payment method within 3 business days.

Questions or Concerns?

Our team is here to assist you every step of the way. If you have any questions or need further assistance, don't hesitate to get in touch.

Your satisfaction is our priority, and we're committed to making your shopping experience enjoyable and worry-free. Shop with confidence at
JAGALI, knowing that we've got your back with our 30-day return policy.

Exchanges: If you'd like to exchange the product for another item from our store, please specify your preference when initiating the return. We'll be happy to assist you with a seamless exchange subject to the conditions in the Return policy.